Refund Policy

Our 30-Day Happiness Guarantee

At Blushly, we want you to love your glow-up. If you're not completely happy with your order, you have 30 days from the day it arrives to ask for a full refund. No restocking fees, no hoops, and you don't need to explain yourself.

You keep the product — no return shipping

We don't ask you to mail anything back. Return postage on small beauty items usually costs more than the item itself, so we'd rather simply refund you and let you keep it, gift it, or pass it to a friend. This is deliberate, and it applies to everything we sell, including sale items.

How to request a refund

Email elhadjhuncho@gmail.com with your order number and a sentence about what went wrong. That's the whole process. We reply within 24–48 hours.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days, including any shipping charge you paid on that order. Your bank or card issuer may take a few extra days to post the money.

Damaged, defective, or wrong item

You choose the outcome: a full refund or a free replacement. Either way, you keep the original item. A quick photo helps us catch a supplier quality problem before it reaches someone else, so we'll usually ask — but it is a request, never a condition. Your refund does not depend on sending one.

Lost or never delivered

Fully covered. If your package is lost in transit or never arrives, email us and we'll refund you or send a replacement, whichever you prefer. See our Shipping Policy for normal delivery windows so you know when a package is genuinely late.

Cancelling or changing an order

Orders are prepared for shipping within 1–3 business days. Email us as soon as you can and we'll stop it if it hasn't left yet. If it has already shipped, the 30-day guarantee still has you covered.

Fair use

This guarantee runs on trust, and almost everyone uses it in good faith. We reserve the right to decline a claim that is clearly abusive — for example, repeated free-refund requests across multiple orders by the same person or household. If we ever decline a claim, we'll tell you why in writing.

If you're in the EU or UK

You also have a statutory right to cancel within 14 days of receiving your order. Our 30-day guarantee is longer and doesn't require you to return anything, so you're covered either way.

Questions? Reach out anytime at elhadjhuncho@gmail.com. 💜